Shipping policy

Thank you for choosing Sablelinna Pet Palace for your pet care needs. Please review our shipping policy to ensure a smooth and satisfying shopping experience.

  1. Processing Time:

    • Orders are typically processed within 1-2 business days of receiving payment, excluding weekends and holidays.

  2. Shipping Methods:

    • We offer a range of shipping options, including standard and express delivery.
    • Standard shipping generally takes 3-5 business days.
    • Express shipping options and estimated delivery times are available at checkout.

  3. Shipping Costs:

    • Shipping costs are calculated based on the weight of the items and the shipping destination.
    • Free shipping may be available for orders over a specified amount. Check our website for current promotions.

  4. International Shipping:

    • We proudly offer international shipping to pet lovers worldwide.
    • International shipping costs and estimated delivery times vary by location.

  5. Tracking Information:

    • Once your order has been dispatched, you will receive a confirmation email with tracking information. You can track your package's journey through our website or the designated shipping carrier's platform.

  6. Lost or Damaged Items:

    • While we take every precaution to ensure the safe delivery of your items, Sablelinna Pet Palace is not liable for lost or damaged items during transit. Please contact the shipping carrier directly to address such issues.

  7. Customs and Import Taxes:

    • International customers are responsible for any customs duties or import taxes that may apply to their orders. We recommend checking with your local customs office for more information.

  8. Returns and Refunds:

    • For information on returning items and our refund policy, please refer to our Returns and Refunds Policy.

  9. Contact Information:

    • If you have any questions or concerns, feel free to reach out at support@sablelinnapetpalace.com.

We appreciate your trust in Sablelinna Pet Palace for your pet's needs. Your satisfaction is our priority.

Sincerely, Andre Thomas Sablelinna Pet Palace Team