Return and Refund policy

Return & Refund Policy

Last Updated: June 2026

At Sablelinna’s Pet Palace, your satisfaction is our priority. We stand behind the quality of every product we sell. If you’re not completely happy with your purchase, we’re here to make it right.

30-Day Hassle-Free Returns

We accept returns within 30 days of delivery. To qualify for a return:

  • Item must be unused and in its original packaging
  • Item must be in the same condition you received it
  • You must have your order confirmation or receipt

To initiate a return, contact us at support@sablelinnapetpalace.com with your order number and reason for return.

Refund Process

  • Once we receive your return, we will inspect the item within 2–3 business days
  • You will receive an email notification of approval or rejection
  • Approved refunds are processed to your original payment method within 5–10 business days
  • Shipping costs are non-refundable unless the return is due to our error

Exchanges

We do not offer direct exchanges at this time. If you need a different size, color, or product:

  1. Return the original item following our return process
  2. Place a new order for the desired item
  3. Contact us if you need assistance

Return Shipping

  • Standard returns: Customer is responsible for return shipping costs
  • Defective/incorrect items: We provide a prepaid return label at no cost to you
  • We recommend using a trackable shipping method for your protection

Defective or Damaged Items

If you receive a defective or damaged item:

  • Contact us within 48 hours of delivery
  • Include photos of the damage and your order number
  • We will send a replacement or issue a full refund (including shipping) at no additional cost

Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made items
  • Items marked as “Final Sale”
  • Gift cards
  • Items that have been used, washed, or altered

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

  1. Check your bank account or credit card statement
  2. Contact your bank or credit card company (processing times vary)
  3. If you’ve done both and still haven’t received your refund, contact us

Contact Us

Questions about returns or refunds? We’re here to help:

Email: support@sablelinnapetpalace.com
Phone: 678-598-6039
Hours: Monday–Friday, 9:00 AM – 6:00 PM EST