Help Center
📧 Email us anytime: support@sablelinnapetpalace.com
Frequently Asked Questions
How long does shipping take?
Orders are processed within 1-3 business days. Standard shipping takes 7-14 business days. You'll receive a tracking number once your order ships.
Do you offer free shipping?
Yes! We offer free standard shipping on all U.S. orders over $35.
Can I track my order?
Absolutely. Once your order ships you'll receive a confirmation email with a tracking link. You can also visit our Track Your Order page anytime.
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in original condition. Email us to start a return.
How do I request a refund?
Email us at support@sablelinnapetpalace.com with your order number and reason. We'll get you sorted within 2 business days.
Are your products safe for all pets?
All products are sourced with pet safety in mind. Each listing includes materials and usage details. If you have a specific concern, email us before purchasing.
My item arrived damaged. What do I do?
We're so sorry! Email us a photo of the damaged item and your order number and we'll send a replacement or issue a full refund right away.