Privacy Policy

Effective Date: March 9, 2024 | Last Updated: June 2026

Thank you for choosing Sablelinna’s Pet Palace (“we,” “us,” or “our”) for your pet care needs. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.sablelinnapetpalace.com or make a purchase from us. By using our website, you consent to the practices described in this policy.

1. Information We Collect

Personal Information:

Contact information (name, email address, phone number, shipping and billing address)
Payment information (credit card details, processed securely through Shopify Payments)
Account credentials (username and password)
Order history and preferences

Automatically Collected Information:

Device information (IP address, browser type, operating system)
Usage data (pages visited, time spent, click-through rates)
Cookies and similar tracking technologies
Referral source and search terms

2. How We Use Your Information

Order Processing: To fulfill orders, process payments, and provide shipping updates
Customer Support: To respond to inquiries, resolve issues, and provide assistance
Marketing: To send promotional materials and newsletters (with your consent)
Website Improvement: To analyze usage patterns and optimize user experience
Security: To detect and prevent fraud or unauthorized access
Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing

We do not sell your personal information. We may share information with:

Service Providers: Payment processors (Shopify Payments), shipping carriers, and analytics providers
Legal Requirements: When required by law, court order, or governmental authority
Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Your Rights (CCPA & GDPR)

California Residents (CCPA):

Right to know what personal information is collected
Right to request deletion of personal information
Right to opt-out of the sale of personal information (we do not sell your data)
Right to non-discrimination for exercising your rights

EU/UK Residents (GDPR):

Right to access your personal data
Right to rectification of inaccurate data
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing

5. Data Security

We implement industry-standard security measures to protect your personal information, including SSL encryption, secure payment processing through Shopify, and regular security audits. However, no method of transmission over the Internet is 100% secure.

6. Cookies

We use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze site traffic. You can manage cookie preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

8. Children’s Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:

Sablelinna’s Pet Palace
Email: privacy@sablelinnapetpalace.com
Website: www.sablelinnapetpalace.com/pages/contact-us