Refund policy

Return & Refund Policy

Effective Date: January 1, 2024
Last Updated: January 1, 2024

At Sablelinna’s Pet Palace, we want you and your pet to be completely satisfied with every purchase. If something isn’t right, we’re here to help.

30-Day Hassle-Free Returns

We offer a 30-day return window from the date of delivery. If you’re not satisfied with your purchase for any reason, you may request a return within this period.

Eligibility Requirements

  • Item must be in its original, unused condition
  • Item must be in original packaging with all tags attached
  • Proof of purchase (order confirmation email or receipt) is required
  • Item must not be a final sale or clearance item

Non-Returnable Items

  • Personalized or custom-made products
  • Items marked as “Final Sale”
  • Gift cards
  • Items that have been used, washed, or damaged by the customer
  • Perishable goods (treats, food items)

How to Initiate a Return

  1. Contact Us: Email us at Sablelinnapetpalace@sablelinnapetpalace.com with your order number and reason for return
  2. Receive Authorization: We’ll review your request and provide a Return Merchandise Authorization (RMA) number within 2 business days
  3. Ship the Item: Pack the item securely and ship it to the address provided in your RMA email
  4. Receive Your Refund: Once we receive and inspect the item, your refund will be processed within 5-7 business days

Refund Details

  • Refunds are issued to the original payment method
  • Original shipping costs are non-refundable unless the return is due to our error
  • Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We will:

  • Send a replacement at no additional cost, OR
  • Issue a full refund including shipping costs

Exchanges

We currently do not offer direct exchanges. To get a different item, please return the original item for a refund and place a new order.

Late or Missing Refunds

If you haven’t received your refund within the stated timeframe:

  1. Check your bank account or credit card statement
  2. Contact your bank (processing times vary)
  3. If you still haven’t received it, contact us at Sablelinnapetpalace@sablelinnapetpalace.com

Contact Us

Email: Sablelinnapetpalace@sablelinnapetpalace.com
Phone: 678-598-6039
Address: 5618 Bradley Circle, Stonecrest, Georgia 30038